3rd annual Corporate Social Responsibility Report also highlights increased community involvement, improved customer service and reduced greenhouse gas emissions

In 2009, Canada Post reduced lost-time accidents by 22 per cent and raised $1.6 million for mental health, according to the Corporation’s third annual Corporate Social Responsibility (CSR) Report released June 1st. Improving safety and preventing accidents remained a top priority in 2009, as the Corporation built on the work of previous years. As a result, lost-time accidents decreased by more than 22 per cent, including a 21 per cent reduction in slips, trips and falls, and injuries from manual material handling.

“As a company, we believe that corporate responsibility is integral to the good functioning of our business. Our CSR program helps us innovate, create a safer workplace and better manage risk,” says Moya Greene, President and CEO at Canada Post.

The 2009 CSR Report also highlights Canada Post’s community involvement and environmental initiatives. Through the generous support of customers, suppliers and the general public, Canada Post employees raised more than $1.6 million for the Canada Post Foundation for Mental Health—the Corporation’s cause of choice—in 2009. The Foundation also handed out more than $1 million in grants (and an additional $1.5 million will be distributed this fall), making a real difference to people suffering from mental health issues by helping the organizations that help them. An additional $2.3 million was raised for United Way.

Other highlights include:
Exceeding delivery performance standards and the customer value index target
Achieving the highest employee engagement score ever
Cutting $540 million from planned costs
Reducing greenhouse gas emissions by more than 16 per cent since 1990.
Being named Most Iconic Brand in Canada by Brand Finance Canada.
Being named one of the Best 50 Corporate Citizens in Canada by Corporate KnightsTM
Being selected as one of Canada’s Top 100 Employers, for the fourth year in a row, and as one of Canada's Best Diversity Employers, as announced in Maclean's magazine.

"In everything from raising money for mental health and supporting Canadian communities to ensuring the health and safety of employees and reducing greenhouse gas emissions, our ultimate goal is to create a sustainable Canada Post that provides value to its customers and all Canadians," says Phil Ventura, Senior Vice-President, Strategy.

While many achievements are noted, challenges remain. Canada Post is experiencing decreasing mail volumes, increasing points of call and demands from customers for more sophisticated services. Absenteeism and accident rates remain high and the Corporation also continues to receive a very large number of grievances compared to other large Canadian unionized enterprises. Despite these challenges, the report shows that the Corporation made progress across a wide range of activities and initiatives in 2009. The report can be found on the Canada Post website at
www.canadapost.ca/csr.

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